Frequently Asked Questions

Everything you need to know about shopping with Binks.

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.

How do I return an item?

We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number, and print your prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.

Do you offer international shipping?

Currently, Binks ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What should I do if my item arrives damaged?

Please contact our customer support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or full refund immediately.